At Troupe Transportation, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our non-emergency medical transport services.
- Information We Collect:
- Personal Information: We may collect personal information such as your name, contact details, medical history, and other relevant details necessary for providing our services.
- Payment Information: We may collect payment information, such as credit card details or billing address, to process transactions.
- Usage Information: We may collect information about how you interact with our website, including IP addresses, browser type, pages visited, and other analytics data.
- How We Use Your Information:
- To Provide Services: We use your personal information to provide transportation services, including scheduling rides, communicating with you, and ensuring your safety and comfort.
- Payment Processing: We use payment information to process transactions and invoices for services rendered.
- Customer Support: We may use your information to respond to inquiries, provide support, and address any concerns you may have.
- Disclosure of Information:
- Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our business and providing services to you.
- Legal Compliance: We may disclose personal information when required by law or in response to valid legal requests, such as court orders or subpoenas.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
- Data Security:
- We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Despite our efforts to secure your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
- Your Choices:
- Limited Access to Information: Once you have submitted your personal information to us, you may not have direct access to change or delete it from our records due to the sensitive nature of medical transport services and regulatory requirements. However, if you believe that any information we hold about you is inaccurate or incomplete, please contact us, and we will make reasonable efforts to correct it.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period expires, we securely dispose of or anonymize your information in accordance with our data retention policies.
- Updates to Privacy Policy:
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
- Contact Us:
- If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please feel free to contact us.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
